Refund Policy

1. Eligibility window

Refund requests must be submitted within thirty (30) calendar days of the original purchase date shown on your Stripe receipt. Requests received after that window may be declined at our discretion.

2. How to request a refund

Email support@fivetoclose.cloud or support@markzmarketing.com with:

• The email address used at checkout;
• Approximate purchase date;
• Order or payment reference if you have it (from your Stripe receipt);
• A brief note on why the product did not meet your needs (optional but helpful).

3. Processing

Approved refunds are issued to the original payment method via Stripe. Processing times depend on your bank or card issuer and typically appear within several business days after we submit the refund.

4. What this policy covers

This policy covers the digital PDF product sold on mememania.fivetoclose.cloud (product identifier: mememania_fomo_guide). It does not cover third-party app fees, blockchain transaction costs, trading losses, or products purchased on other FiveToClose sites (those sites may have their own posted policies).

5. Abuse

We may refuse refunds where we reasonably believe the policy is being abused — for example, repeated purchase-and-refund cycles intended to retain materials without payment, or clear fraud. Chargebacks filed without contacting support first may result in permanent denial of access to FiveToClose products.

6. Educational nature

A refund does not imply that trading results are guaranteed or that any particular outcome should have occurred. The product is educational. Markets are speculative. See our Disclaimer.

7. Contact

Refund requests and questions: support@fivetoclose.cloud · support@markzmarketing.com.